Care Plan Terms

The MyWebTone Care Plan is an optional monthly support service for existing MyWebTone clients whose website has been built by MyWebTone.

It is separate from your Website Project Terms, your website build and your hosting. Choosing not to join, or cancelling, does not affect your website or hosting.

The Care Plan costs £70 per month, paid monthly in advance by card through Stripe, a secure payment provider.

Your first payment is taken when you join. Your billing month starts on the day you join and renews automatically on the same date each month until you cancel. There is no pro-rating.

MyWebTone never sees or stores your card details.

Up to 30 minutes of minor website amendments in each paid billing month — for example text changes, replacing images, updating prices or opening times, or small layout tweaks.

Unused time does not roll over to the following month.

Requests are made by email and handled within a reasonable time during normal working days.

Additional minor work beyond 30 minutes in a month is charged at £120 per 30-minute block. I will always ask for your approval before carrying out any chargeable extra time.

Larger changes, new pages, new features or redesigns are outside the Care Plan and will be quoted separately.

There is no minimum term. You can cancel at any time before your next renewal date using the "Manage or cancel" link provided, or by contacting me.

When you cancel, your Care Plan continues until the end of the billing month you have already paid for, and no further payments are taken.

Payments for the current month are not normally refundable for unused time. This does not affect your statutory rights.

If you are a consumer, you have the right to cancel within 14 days of joining. If you ask me to start providing Care Plan support within those 14 days and then cancel, you may be asked to pay for any work already carried out.

If a monthly payment fails, Stripe will retry it automatically and let you know so you can update your card.

While a payment is outstanding, Care Plan support is paused. If the payment cannot be collected after the final retry, the Care Plan ends automatically.

A failed payment or a cancelled Care Plan will never cause your website to be taken offline.

If the monthly price changes, I will give you at least 30 days' notice by email. The new price only applies from a renewal date after the notice period, and you may cancel before then.

MyWebTone may end the Care Plan by giving you at least 30 days' notice by email. No further payments will be taken after it ends.

Questions about your Care Plan can be sent to hello@mywebtone.co.uk.